We design and run reward programmes for New Zealand businesses
Your customers earn reward points with you, while we handle everything behind the scenes. Here's what makes an Above & Beyond programme different, what it does for your customer loyalty, and how little it asks of you.
What makes an Above & Beyond programme different
You don't pay until a claim is made
Many providers collect your money upfront and sit on it. With us, nothing is payable on a claim until your customer redeems their reward points.
Members choose their own reward
No preset catalogue, no forced choice between set products. Members put their reward points towards almost anything, and redeem when it suits them, like buying the TV they want during the sale, at the sale price. You're not locked into buying a toaster.
Your business stays the hero
We deliberately step back so every reward is clearly linked back to you. Unlike broad schemes where nobody remembers who earned them the points, every redemption reinforces your customer relationship.
Compliance factored into every redemption
Meeting the compliance requirements of running a rewards programme is part of how ours are designed, and we actively stay on top of legislative changes so your programme stays compliant.
A programme manager, not a software licence
Above & Beyond is a team of real people. Clients and members deal with someone who knows their programme, by phone, email or portal, whichever suits.
What benefits can a loyalty programme bring to your business through Above & Beyond?
When customers can earn reward points by concentrating their spend with you, they stop shopping around. A well-designed programme rewards the behaviour you want more of, and keeps your best customers your best customers.
Loyalty you can measure
Customers earn reward points on the spend you choose to reward: total spend, a category, or specific product lines.
Tiers that grow with the relationship
Reward higher spend with greater benefits, rather than a flat discount for everyone.
Rewards on your conditions
Tie reward point spending to an active account, or to terms you set, which quietly encourages on-time payment. You choose whether members spend freely or with an approval step.
Reward points worth wanting
Because members can spend them on almost anything, your reward points carry real value, which makes your programme the one customers care about.
Fully bespoke, totally flexible
Your programme is built around what you want to achieve. Structure, tiers, earning rules: all yours to shape, and all adjustable as your business changes.
Fast claims, admin handled
Claims are turned around quickly, and we handle all the associated admin, so it never lands on your desk.
Your part takes an afternoon, not a department
You provide two things:
- A list of the customers you'd like invited onto the programme
- The data you want measured and rewarded, in whatever shape your systems hold it
We handle the rest: reward points calculations, member communications, redemptions, supplier payments and record-keeping. Your customers deal with us on anything programme related, so your team's day doesn't change.
Every client running a rewards programme receives full reporting and data, with total points liability visible at a glance, and your customers get portal access to see the programme live.
Nobody is forced into self-service. Your customers can call, email or use the portal, whichever they're comfortable with.
Compliance factored into every redemption
Running a rewards programme comes with compliance requirements, and the rules change over time. We handle those requirements as part of running your programme, and we actively monitor legislative changes so your programme keeps working as the rules move.
Every invoice and payment made on behalf of a member is addressed to Above & Beyond, so compliance is factored into how each redemption works rather than something you need to watch separately.
Running a buying group?
We also support large buying groups to coordinate supplier-funded reward programmes across their whole supplier network. It's a different model, with its own page.